“Our Focus is on Good Quality and Happy Customers”

By July 09 , 2015
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Sandeep Chowdhry, (Alkarma and Durable Windows)

The history of city of city of Delhi has seen it being built, ransacked and then rebuilt a number of times. The city boasts of being equally modern as it is ancient with iconic modern landmarks dotting its landscape amidst the ancient historical ones. Looking at the modern architectural landmarks, one name that can be associated with a large number of them, invariably, is Alkarma. Be it Vikas Minar at ITO or India Habitat Centre on Lodhi Road, the firm has manufactured and installed windows at these buildings and continues to be one of the most reputed façade manufacturing in this part of the country. WFM speaks to Sandeep Chowdhry, Managing Partner at Alkarma and Managing Director at Durable Windows(a sister concern of Alkarma), a man of fine taste and impeccable discipline in whatever he undertakes, as he relates various anecdotes along his exciting journey at Alkarma. Following are the excerpts –

WFM: Please give a brief background of Alkarma and how you forayed into the façade and window industry.

SC: Alkarma was founded by my father in law in in 1972 as a hardware manufacturing unit that made tower bolts and other small hardware for doors and windows, which were sold into the local markets – primarily Chawri Bazar in Old Delhi. We had been producing hardware for only about a year or so when we got our first order of aluminium windows for DDA’s Vikas Minar at ITO. At that time, it was probably one of the largest projects and a high rise, as per the standards prevalent then, standing 16 storey high. The total value of the project was around 5.5 Lakhs, which was a big sum at that time. That order changed the fate of Alkarma and we decided not to go back into hardware manufacturing, which remained to be a short lived story.

WFM: From then to now, how have Alkarma progressed?

SC: Right from the beginning, quality was the primefactor for our family per se, which reflected through all the work we did. Westarted to be getting known in the market because for the values and quality that we offered to the customers. In 1982, we collaborated with VAW Bond, Germany and set up the electro chemical anodizing plant, for which they were our technology consultants. They gave us the license and rights to use their patented process, Metexol. That’s where the colour anodizing came into being. We were probably the 1st in the country to start electro chemical anodizing process. Before that people were doing anodizing but that was largely the now obsolete hot dipped process, which led to colour variations.

I joined the business 1986 and subsequently we incorporated a lot of changes in the running of the firm. We bought new equipment, upgraded the manufacturing unit. We bought machinery from elumatec in 1988. Here again, in the times when aluminium fabrication was largely done with the help of small indigenous equipment, on site, we were the 1st company to bring in sophisticated machines from Elumatec, Germany.

WFM: So before that you were also fabricating on-site?

SC: No-no! We never did. We have always fabricated in the factory, but we had very ordinary equipment. We had simple cutting machines that were available in India at that time. The automatic cutting lines as we see today were unheard of. I remember very clearly that when I joined, people used to make lock slots using a drill machine. There were templates which were drawn and the holes were drilled around the periphery. And then the cut flap was taken out. The best fitter in our company used to drill 8 slots in a day. You see, it was a skilled act. 8 lock slots in an 8 hour shift; you can imagine what kind of production was happening at that time. So when we bought these copy routers, drain-slot machines other sophisticated equipment,it was a huge change for our company. It was like driving a fiat car and then suddenly moving on to a Mercedes. In the same year we changed our changed our anodizing plant, stepped up the volume, set up overhead conveyers and other things to enhance the production.

Capital Court

WFM: You weren’t using powder coated aluminium at that time?

SC: Well, down the line we started powder coating also, at the time when I think only 2-3 people in the whole country were doing powder coating. Our firstprojectwith powder coated aluminium was the medical unit of British high commission, just behind the main building. It was designed by Mr. JasbeerSawhney, who’s known for his penchant for colours. He always used to ask me “why do you always bring these bronzes and metallic tones? Why can’t you give me the reds and the greens?” I told him sir it’s not possible. Although I did know about powder coating at that time, it was a question of availability, investment and we didn’t know if there would be a return. The projects seldom asked for coloured profiles. So it was his idea to use colour in that project. We had been working with him for long and knew each other quite well. It was actually him who tricked me into setting up the powder coating plant. For this project at British high commission, he called me and we outlined the specifications for doors and windows together. During discussion, we settled on bronze anodized sections. However, couple of days later when I was called by Mr. Ahuja of Tirath Ram Ahuja, who was the main contractors for the project, I got a shock of my life. The tender was out and it said the aluminium profiles had to be in RAL 3003 – which was red. I was amazed but then what could be done. I said ok, we go ahead and put the powder coating plant. We roped in Thermax from Pune to set up the plant for us and the total investment came out to be 20 lakhs and the total value of the projectwas somewhere about 20-25L. I thought this was not fair. Mr. Ahuja told me, “don’t worry, set up the plant and we will work out”. So anyway, the question remained – what option we had as a backup as the time was too less and the project was already on. Then Thermax onlysuggested a coating facility in Pune. So we spoke to them and gave an undertaking to Mr. Ahuja that in case our plant is not up within the stipulated time frame, we’ll get the coating done from theother plant in Pune. As it turned out, it was only the 1stpart of the hurdle.

2nd part was that the British demanded that the coated profile samples be sent to UK for testing and approval in case we were going to do the coating. So we along with Thermax worked round the clock and the plant was up in less than the time anticipated. We made a sample and gave to the British high commission authorities who then sent it to UK and it got approved, that too in in 1st shot. And we completed the project. So that’s how the coating line started.

WFM: Which were the other projects that set you in big league?

SC: From the project angle, therewere 2 projects at that time which were very big. One was the Scope Twin Towers in Laxmi Nagar designed by Mr.VidurBhardrwaj and the other big project was India Habitat Centre – which was designed by Stein, Doshi and Bhalla. To get into those two projects was one of the major developments for us. Scope tower had somewhere about 22000 sq.mt. of curtain wall at that time and IHC had 11000 sq. mt of windows.

WFM: By then you already had all these automatic processing machinery?

SC: Throughout 1988-90 something or the other kept us on our toes. Machines came around end of 1988, Scope Towers came in in 1989 and IHC in 1990. So constantly something or the other was happening at once.

Scope Tower was not a problem and went through smoothly as for that we had a tie up with Alico, Dubai, who were our back end and all technical support came through them. They inturn were in collaboration with Schueco there. So essentially the FW50 system of Schueco is what has been installed at the Scope Towers.

Window system for IHC was totally designed by us. I think that’s where we really took off as an engineering company.

Dabur Kaushambi

WFM: Can you go a little in detail about the IHC? It’s one of the most iconic projects in the heart ofDelhi!

SC: Stein, Doshi and Bhalla, the architectural firm based out of New Delhi, were the architects for this iconic project. The way Mr. Stein went about the project was very peculiar. They charted out the windows requirement in form of handmade sketches of the elevations, which were then sent to some of the leading fabricators in the country asking to come up with solutions. Initially wedidn’t respond. I believed we were not equipped to answer those questions at that level. My father in law also was of the opinion that there is no point stressing on it as there was a lot of home work involved and we were not even sure if we’d get the job. So for the time being I agreed, but kept on thinking about it. Fortunately, after 3 months another letter came saying “Thanks for all your inputs. Based on your inputs we have reworked the drawings please see the same and give your solutions”. The new set of drawings was actually a mix of all the sections that the other fabricators might have proposed. I thought of seizing the opportunity then and took help of my mother in law who helped me on design and detailing. Then I got the designs analysed by one of the acquaintances who was practicing structural engineering. He gave me a complete report which I took to Mr. Stein along with our recommendation and told him that whatever you are thinking, will not work. Mr. Stein was obviously not so happy about it. He got those reports counter checked by another practicing authority and reconfirmed what I had said. Later, I got a call from him asking me to come over and said – “Let’s talk”

Then we designed the entire project along with the architects. So our drawings became the concept drawings for the project. That’s how the IHC happened.

WFM: How did this association with Vatika materialize?

SC: First project that we did for Vatika was the First India Place in Gurgaon, TCG Development were the consultants for the project. There was an open tender which we bid for along with the other competitors and won it. We got to know Vatika from there.

WFM: Now you seem inseparable. Whatever projects Vatika comes up with, are invariably done by your firm.

SC: Things are changing now. Vatika as a company is growing and there is a lot of work that’s happening in Vatika. It’s practically impossible for one fabricator to do all of it. But yes, we are doing the major chunk of it, that’s alright and the association has been pretty much good. Since we were their chosen fabricators, we are involved in the projects right from the design stage. So whatever designs are being made, they are made considering the profile system that’s going to be used. Whatever specific that has to be designed for a particular project, we create that. And Vatika has been very fair in this respect. Never even once has it happened that we have given drawings for a project and it has been awarded to someone else. In a way it works well. If everything is in place from the beginning, when you actually get to the job there are no confusions

WFM: Back then in 80’s you were the lone player I suppose?

SC: CEC was doing quite a few jobs that time. The first curtain wall job in Delhi was done by Mr. Rajeev Shamlal from CEC. Mr. Deepak Gupta was the façade consultant and the key person for the project who did the engineering part of it. At that time CEC was doing a couple of projects in Mumbai also. That was the same time when we got the Scope Twin Towers. So yes, largely it was them and us who were doing most of the projects in this part of the world.

Signature Tower Gurgaon

WFM: Have you done some projects outside Delhi as well?

SC: Although I was never keen, we have done a lot of work outside Delhi. We have done work in Bhubaneswar – for Infosys, in Pune we did Tata Research Institute. Ashok Leyland Building in Chennai was done by us. In Bangalore also we did a couple of projects. We did a project in Shillong. Hyatt Kolkata was also done by us. We event went to Maldives where we supplied and installed windows for Indira Gandhi Hospital, right at the edge of the sea. Designed by JasbeerSawhney again, the windows had a very peculiar design and performance requirement.

We did a lot of work here and there. Then finally decided to concentrate only on Delhi NCR as there was no dearth of projects here and going out and doing projects with high over heads didn’t appeal to us. Moreover, everywhere we have able people – Bangalore we have Pankaj (Alufit), Bombay we haveNavin (Aluplex). It was best that I do my part in my part of the world and they do theirs in their part of the world.

WFM: All your systems are designed in-house?

SC: We have a technical collaboration with a company from New Zealand called Thermosash. We get all the unitized structural glazing systems designed from there. The first unitized project we did was Dabur corporate office in Sahibabad in 1996. At that time we did 4-5 projects simultaneously in unitized glazing – Capital Court in Munirka, then the Building for Great Eastern Shipping Company in Nehru place. Sheraton in Saket, back then it was called Marriott. The beauty was that all those 5-6 projects had different systems.

Thereafter we did Signature Tower in Gurgaon. It is a high end rain screen pressure equalised system. The similar system we used for global business park as well. Thus, we kept on developing new systems, new technologies and all of them worked. We got them tested abroad for leakages and stability and fortunately none of the projects that we have done have ever complained of any façade failure.

WFM: Is there a demarcation in windows and curtain wall jobs in your company or all’s done at the same facility?

SC: About 6 years ago we set up a factory in Bhiwadi by the name of Durable doors and windows for uPVC window manufacturing. We did a project in Jaipur for Vatika in uPVC. As time went by, Vatika wasn’t very keen on uPVC. And we also felt that aluminium is our forte and we should abide by that. So we stopped the uPVC production and only aluminium windows are being fabricated at Durable windows as of now. But soon we may start uPVC window fabrication again. So essentially, we have two divisions – Alkarma, where curtain walls, structural glazing and skylights are fabricated and in Durable we manufacture doors and windows. These are 2 completely different set ups with different teams working totally independent of each other.

WFM: In times where most of the aluminium fabricators don’t want to manufacture windows and are happy executing façade projects, what made you stick to windows as well as the façades?

SC: You are right. In fact along the way I also realised that none of our good friends from the industry were doing the windows. For a simple reason that what you get after producing a window is far less than what you get for a curtain wall job of similar area. Curtain wall production is fairly straight forward and more or less automated, while manufacturing windows is the real deal with so many components and numerous steps involved. I don’t think my friends did anything wrong when they decided to stick to the façade manufacturing.

All said and done, I had a theory and decided that I will not lose out on either of the businesses. The residential demand has been high off late. We have done a number of projects where only windows were required, many where the requirement was strictly curtain wall and many more where the combination of both was required. 25 to 30% of our turnover is from the window business.

WFM: What are the projects that you are currently working on?

SC: We are doing sizeable work for Vatika along the NH8 in sector 82-83. They are all residential buildings ranging from ground plus 2 stories to ground plus 24. We are doing Victory Valley for Ireo which is the 1st 50 storey building in Gurgaon. These are the projects from the windows front. In façades we are doing GYS Vision, another project called City Centre for Vatika on NH 8, Mindscape in Faridabad, which is again a Vatika project. The architect for the project is Sohrab Dalal in association with another one in Singapore. Besides, we are doing a hotel for the bird group in Aerocity. These are all decent sized projects, which will keep us occupied for the next 14 to 18 months.

WFM: How’s the lookout for you and what’s your vision for the next five years?

SC: Markets are witnessing a paradigm shift these days. The architecture has improved a lot, demands have gone up. There are a lot of foreign consultants coming in, lot of foreign architects who are designing Indian buildings. So obviously there is a lot of pressure in terms of performance, designs and delivery. Lot of façade manufacturing companies from abroad are taking up the jobs. And people in our own industry have also risen. All this has raised the bar for the industry as a whole and we are trying to match the international standards. We are also in the game and have the capacity and calibre to match that and even surpass.

Talking about next five years, there is going to be a growth. We would look at doing far more than what we are doing right now. Looking at the quantum of window jobs we are doing right now, I think that there is a big case for having a much larger facility for windows. Because, whatever the industry trend might be, I will still continue to manufacture windows.

The vision is very clear – wewant to be very organized as a company and bring in the right system.We are already working on the ISO. On curtainwall front, we are keen on taking up more jobs. We have the capacity but we are not utilizing fully. The focus shall be on good quality andhappy customers who would want to come back to us time and again.

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